Quality


Balkanwide Assistance pays particular attention to the quality of the provided services and to the satisfaction of its customers. An organization that adapts constantly, a rapid response to the constraints of the market and the expectations of customers in perpetual evolution. We are women and men of all ages, with different personal experiences that work together under common values and goals to serve to our customers. Our technical skills, our ability, our energy and enthusiasm , quickly introduced us as a responsible company.

Key figures of technical assistance

Domain Indicators Technical Assistance
Telephone response Quality of service <20 second
Case management Opening of the new line and locating client ~2-3 minutes
Case management Acknowledge the receipt of opening file <30 minutes
Provider management Provider activation time <5 minutes
Provider management Provider estimated time of arrival <45 minutes
Provider management Repair on the spot rate ~40%
Provider management Availability of providers 24/7/365 days
Provider management Technical report provided within <90 minutes
Quality management Complaint answer <48 h



Key figures of medical assistance

Domain Indicators Medical Assistance
Telephone response Quality of service <20 second
Case management Opening of the new file and locating client ~2-3 minutes
Case management Acknowledge the receipt of opening file <30 minutes
Provider management Doctor activation time <5 minutes
Provider management Doctor estimated time of arrival <45 minutes
Provider management Availability of providers 24/7/365 days
Provider management Medical report provided within <120 minutes
Quality management Complaint answer <48 h





Our goal: to always go ahead. Whether you are traveling or you need help on a daily basis, you are no longer left on your own, because assistance takes care about everything. From reparation on the spot until returning home.

Assistance means help, means be present

Mission of Balkanwide Assistance is to provide you assistance on the territory of Slovenia, Croatia, Bosnia and Herzegovina, Serbia & Kosovo, Montenegro, Macedonia and Albania during the whole year, 7 days a week, 24 hours / 24, 365 days.

About us

Balkanwide Assistance was established in 2004.

Our commitment is to bring rescue as quickly as possible, throughout whole area: Serbia, Croatia, Slovenia, Bosnia & Herzegovina, Montenegro, Macedonia and Albania.
Our team was formed and trained to act quickly and appropriately.
Our team, medical and technical of Balkanwide Assistance knows how to manage the emergency as well as periods of intense activity.
In our job we rely on a network of providers professionals.
We know that each person is unique and each situation is different.
We are always there when our customers need us.
Our energy, our enthusiasm and respect of our commitments allowed us to be quickly recognized as a responsible company.

Balkanwide Assistance is available 24/7, 365 days a year.